Refund & Cancellation Policy

At DataOtto LLP, trading as Scrapebit ("Company," "we," "us," or "our"), we want you to be completely satisfied with your purchase. This Refund & Cancellation Policy outlines the terms under which subscriptions can be cancelled and refunds are provided for subscription payments and one-time credit purchases.

1. Refund Eligibility

First-time paid subscriptions are eligible for a full refund requested within 14 days of the initial purchase, subject to reasonable abuse prevention. Renewals and consumed credit packs are non-refundable unless required by law.

• Eligible: the first paid subscription payment on an account, refunded in full if requested within 14 days of that initial purchase.
• Not eligible: subscription renewals, and credit packs whose credits have been consumed.
• Unused credit packs may be refunded at our discretion within the same 14-day window.
• Requests are subject to reasonable abuse prevention — for example, repeated sign-up-and-refund cycles, or accounts terminated for breach of the Acceptable Use Policy.
• Nothing here limits refund rights you have under applicable law.

2. How to Request a Refund

To request a refund, simply send us an email:

1. Send an email to ashwinsingh632@gmail.com with the subject line "Refund Request"
2. Include your account email address
3. Mention your purchase date (optional but helpful)

3. What Happens After Refund

Once your refund is processed:

• The purchased credits will be removed from your account
• You will retain access to the free tier features
• You can purchase credits again at any time

4. Subscriptions & Cancellation

Paid plans are monthly subscriptions that renew automatically until cancelled. Each renewal allocates that plan's monthly credits, which do not roll over to the following period.

• Cancel at any time from Dashboard → Settings, or by emailing us — no phone call or notice period required.
• Cancellation stops future renewals. Your plan stays active until the end of the period you have already paid for, then reverts to the free tier.
• A subscription payment can be refunded in full within 14 days of that charge under the guarantee above.
• Accounts terminated for breach of the Acceptable Use Policy are not eligible for a refund of unused credits.

5. Free Credits

Free credits (including signup bonuses, referral rewards, and earned credits) are provided at no cost and are not eligible for refunds or cash conversion.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website.

7. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund, please contact us: